Posted: 10/11/2014 from ATLANTA, GA UNITED STATES
I own a very old Vari Kennel and the latch was about to give out entirely after nearly 20 years. I had scoured the Internet looking for the right door. Didn't find it anywhere, though I purchased 2 incorrect sizes by mistake. One of PetStore.com's customer service representatives worked with me via several emails to find the proper size. In fact, that rep was off for a day and had another rep fill in so that no time was wasted in establishing which door fit my crate. I was so relieved when they found the proper size and then shipped it in record time! PetStore.com was not the only place I inquired about this crate door - but they sure were the only people who helped me get the right size door in my hands. I'm eternally grateful. Their customer service is TOPS!!
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