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Petstore.com accepts the following types of payment for goods:
- American Express
- PetStore.com Gift Certificates
- Bank Certified Checks**
- Cashier's Check**
- Money Orders**
- Wire Transfers for large orders (over $1000)
*We do not accept Personal/Company Checks, Purchase Orders or C.O.D.'s
**All orders paid via Certified Check, Cashier's Check or Money Order will not be processed and shipped until the funds clear. Please allow 10 business days after receipt for clearance of funds. We cannot guarantee the availability of a product by the time payment is received and funds clear.
For credit/debit card purchases, please use the billing address and telephone number that your credit/debit card company has on file for your account. This is how we verify your identity to prevent fraudulent activity. Any incorrect or inaccurate information may delay the processing of your order.
To pay for your order using a check, money order or wire transfer, please call us toll-free at 1-888-WEBPETS (1-888-993-2738). Let the customer care representative you speak with know you'll be paying with one of the aforementioned payment options. You will receive an order confirmation email with your order number once your order has been submitted. Please print your order confirmation and write the order number on the memo/note line of your check/money order. Then send both to:
14271 Corporate Drive
Garden Grove, CA 92843
Ref: Order Number# (your order number here).
Billing and Shipping Address Verification
Verification is required to guard against credit card fraud. It is for your protection and ours. If the billing address and shipping address are different, please contact your credit card issuer and request for them to add the shipping address as an authorized shipping address for your account.
Declined Credit Cards
A credit card can decline due to an invalid credit card number, expiration date, exceeding daily limits, insufficient credit, or other reasons. Sometimes the card number itself is incorrectly entered. Credit card charges are processed automatically. We are not given a reason when a charge is declined. Please contact your Credit Card Company or bank for further information regarding the transaction. If we do not hear back from you within 5 business days, the order will be voided.
Orders shipping to California must be charged sales tax based on the county's rate.
Error message on payment page
Make sure that you have selected the correct credit card type and expiration date from the dropdown boxes. Verify that the credit card number was entered correctly, without any spaces or dashes. If you are using a new (or recently reissued) credit card, please be sure that you have activated the new card before entering it into the order form.