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Customer Service: 1-888-9-WEBPETS (1-888-993-2738)
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PetStore.com Warranty Information

60 Day Returns

Our Return Policy

At PetStore.com, we stand behind our products. That is why we offer a 60-day return period: one of the best in the industry!

If there is a problem with an item in your order we can, in most cases, send a replacement or refund you for your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, software, cables, etc., where applicable. You can set up a return online or contact us for assistance.

Free Technical Support

Our technical support staff is comprised of experienced pet experts who have a ton of experience caring for dogs, cats, reptiles, fish and other pets. Before sending in your return, we encourage you to contact us so we can help diagnose your problem. More often than not, a little troubleshooting is all that is required to get your new product up and running. Plus, we love talking shop with our customers.

Manufacturer Warranties

PetStore.com is an authorized reseller of every product available for sale on our website. That means when you buy pet supplies from us, your products are not only backed by our own 60-day return policy, they also carry full factory warranties, where applicable. Some items have a 1-year warranty, others have limited lifetime warranties. Warranty coverage varies from manufacturer to manufacturer, so please read the product description of the item(s) you are considering thoroughly for details or contact us if you have warranty questions.

Manufacturer Customer Support

A small segment of the hundreds of brands we carry require that customers contact them directly if/when problems arise. Don’t worry: these companies are among the top pet supply manufacturers in the industry. The reason they ask customers to work with them exclusively is because they have stringent quality control standards and their own specially trained technical support teams. These companies will offer customer support and repair or replace defective merchandise. Keep in mind we in no way discourage you from contacting us first. We’re happy to help troubleshoot any problems you’re experiencing and will only refer you to the manufacturer if absolutely necessary.

Here is the short list of manufacturers that require customers to contact them directly if/when problems arise:
Manufacturer Contact Information
American Marine 800-925-4689
Aqua Logic 858-292-4773
Aqua Medic 970-461-0023
Aquarium Currents 570-422-6755
CPR 800-357-2995
Digital Aquatics [email protected]
EcoTech Marine 610-954-8480
Innovative Aquatics 866-368-7941
Iwaki 508-429-1440
LaMotte 410-778-3100
Neptune Systems 408-578-3022
Precision Marine 888-825-6716
Red Sea 888-733-7329
ReeFlo Pumps 800-447-8342
SpectraPure 480-894-5437
Tunze 512-833-7546
UltraLife 203-922-0066
We are very selective about the products we carry and the vendors we forge relationships with. If a manufacturer is unable to satisfy demand for their products or does not provide at least satisfactory customer support, we will not do business with them. If you experience poor customer support from a product manufacturer we work with, we want to know about it. We have halted product distribution in the past when manufacturers have exhibited patterns of poor service and we are not afraid to do it again. We make these decisions in the best interest of our customers.
Petstore 14271 Corporate Drive Garden Grove, CA 92843 Telephone: 1-888-9-WEBPETS E-Mail: [email protected]
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