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Warranty Information

Free Technical Support
Our technical support staff is comprised of experienced pet experts who have a ton of experience caring for dogs, cats, reptiles, fish and other pets. Before sending in your return, we encourage you to contact us so we can help diagnose your problem. More often than not, a little troubleshooting is all that is required to get your new product up and running. Plus, we love talking shop with our customers.

Manufacturer Warranties
PetStore.com is an authorized reseller of every product available for sale on our website. That means when you buy pet supplies from us, they also carry full factory warranties, where applicable. Some items have a 1-year warranty, others have limited lifetime warranties. Warranty coverage varies from manufacturer to manufacturer, so please read the product description of the item(s) you are considering thoroughly for details or contact us if you have warranty questions.

Manufacturer Customer Support
A small segment of the hundreds of brands we carry require that customers contact them directly if/when problems arise. Don’t worry: these companies are among the top pet supply manufacturers in the industry. The reason they ask customers to work with them exclusively is because they have stringent quality control standards and their own specially trained technical support teams. These companies will offer customer support and repair or replace defective merchandise. Keep in mind we in no way discourage you from contacting us first. We’re happy to help troubleshoot any problems you’re experiencing and will only refer you to the manufacturer if absolutely necessary.

Here is the short list of manufacturers that require customers to contact them directly if/when problems arise:

ManufacturerPhone / Email
American Marine800-925-4689
Aqua Logic858-292-4773
Aqua Medic970-461-0023
Aquarium Currents570-422-6755
Digital Aquatics[email protected]
EcoTech Marine610-954-8480
Innovative Aquatics866-4-DOSING
Neptune Systems408-578-3022
Precision Marine888-825-6716
Red Sea888-733-7329
ReeFlo Pumps800-447-8342

We are very selective about the products we carry and the vendors we forge relationships with. If a manufacturer is unable to satisfy demand for their products or does not provide at least satisfactory customer support, we will not do business with them. If you experience poor customer support from a product manufacturer we work with, we want to know about it. We have halted product distribution in the past when manufacturers have exhibited patterns of poor service and we are not afraid to do it again. We make these decisions in the best interest of our customers.